We are a service design firm. We create a dialogue between your brand and your customers.
Approach
Whether you need assistance with your first physical location or the design of an employee training program to double your number of stores nationally, ServiceLab executes with the thoughtfulness of an owner and the expertise of a hospitality pro.
We turn your employees into customer advocates who provide attentive and personalized service. We do this by applying a hospitality mindset to the quirks, personality and idiosyncrasies of your culture and designing unique, thoughtful, and trainable service standards that reflect and reinforce your brand.
Learn more about our approach to customer service: hello@servicelab.co
Case Studies
Anna Jóna
Jeni’s Splendid
Ice Cream
Buzzfeed
Apparel Company
Chase Sapphire Airport Lounge(s)
.
Sunnylands
.
Club Bardo
Whatever it is, the way you tell your story online can make all the difference.
Boca Raton
Tend
What We Do
Service Design
Identifying the service, experience and brand principles that will best resonate with your customers. Designing the service standards that will translate your brand to meaningful customer and employee experiences.
Capabilities
Brand | Experience Auditing
Uncovering opportunities for your brand
Space Planning
Enabling the team to serve the customer
Employee Experience Design
How your team experiences your brand
Customer Experience Design
How the customer interacts with the brand IRL
Multichannel Experience Integration
IRL experience reflects online experience
Service Implementation
Bringing the Service Design to life through employee recruiting, training and culture building.
Capabilities
Recruiting | Screening
How to find brand reinforcing representatives
Creating Service Standards
Creating a common language
Team Offsites
Building trust within a team
Employee Training
Getting your team ready takes practice
Training Manuals
Setting expectations
Learn more about how we can assist you: hello@servicelab.co
Who We Are
Kenny Lao
Camilla Warner
Ellen Curtis
Juan Ramirez
Michael Bonadies
Contact
Learn more about what we do: hello@servicelab.co
